Step-1: Go to Your Account > Purchase history and then select the item that you wish to return. If an item is damaged, defective, or doesn't match the listing description, a buyer can return it – regardless of your returns policy. The buyer automatically will be able to return an item - all they have to do is say it is not as described. From 2020, we'll automatically update any listings with non-compliant returns options. The refund or return process and policy on eBay isn't quite the same as it is on other e-commerce websites. It’s easy for sellers to miss changes that could impact them since seasonal updates contain so much information. Yet Sellers are graded on the number of those type returns they receive. Target's Return Policy Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. This was always the policy, if the customer did not return the item, then you're shit out of luck, eBay never said they would remove it if the item wasn't returned. As a seller on eBay, it's important to know what your return policy options are and how to manage them. Amazon Global Store Return Policy. If you are responsible for return shipping, make sure you add tracking details. The refund or return process and policy on eBay isn't quite the same as it is on other e-commerce websites. Some items sold by Target have a modified return policy noted on the receipt, packing slip, Target policy board (refund exceptions), Target.com or in the item description. * The return button will be shown in your Purchase History next to the item. Get the item you ordered or your money back—guaranteed. Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. Return the item in the same condition you received it in — pack it well. It doesn’t matter how many days you as seller put for your return policy. eBay will not return any listing fees, and PayPal will not return the flat rate $0.30 they took. 60-day buyer-paid returns. eBay wants buyers to feel confident purchasing on the site, so they guarantee that if an item isn't as described or doesn't arrive, the buyer will get a refund. Just in the United States, Statista estimates return deliveries will cost businesses $550 billion by 2020—a 75.2% increase from four years earlier. Question. Meet other eBay community members who share your passions. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. For example, you could buy a car, and say it is not as described, but claiming it arrived in … eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. ... Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. If you wish to submit the request that it not be implemented that … As both a buyer and a seller if I want to return something which isn't suitable, for my own reasons, I have no issue in paying for the return. Go to the ‘ Add other details ’ part of your item listing form and choose ‘ Returns Accepted ’ or ‘ No returns accepted ’ depending on what you have decided is right for you. Fill in the total refund amount(s) and the return reasons. The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). From 2020, we'll automatically update any listings with non-compliant returns options. If the seller does not accept returns or the return is submitted outside the return window, this will be considered final sale and cannot be returned. Enter your search term to display live search results. you] Returns must be post marked within 30 days of the original order date. Included in this spring update are crucial changes to seller […] I didn't realize this site had so many sellers! Start a return. If you don't accept the return and get negative feedback, just reply with "Customer requested refund despite a strict "No Returns" policy." So to put that in perspective,  Sellers are graded on a scenario where Buyers can be lying and eBay has no infrastructure in place to determine whether an INAD return is truthful or not ... {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Here's how: Tip Return the item in the same condition you received it in — pack it well. Buyers can open a case up to 60 days after they receive to file a claim. Returns from retailers like Target are now being bulk-sold on eBay, where smaller sellers can buy them up and resell them individually. Check the seller's return policy in the listing to see who is responsible for return postage costs. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. A buyer must request a return no later than 30 days after the collection date or the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window The seller has 3 business days from the request to respond to the buyer with a solution. When you're listing an item, you need to include information on how long the buyer has to return it after the sale, and who pays for return postage. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. 2 years ago. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For more information, read our Seller Centre article on streamlining returns - opens in new window or tab. Target’s return and exchange policy offers a 90-day window — or one year for Target Owned Brand items — so long as they’re in new, unopened condition. Credit card companies can trump any seller's no return policy unless they meet what is listed above. We have different return timings and procedures, depending on why you need to return your product to us. If it doesn't, you can also find the order on eBay by logging in and looking under your account. eBay (NASDAQ:EBAY) shareholders made out well in 2020. I hate looking at the ebay forums, because ebay absolutely controls the narrative. Remember that even if you choose not to offer returns, under eBay Money Back Guarantee, the buyer can still return an item if it doesn't match the listing. Thankfully, dishonest buyers are in the very small minority at the bottom of the barrel. You must call Tires By Web Customer Service at 800-576-1009 (ext. Here are some tips to help. If you decline the return or return shipping, eBay will rule in favor of the buyer, and they often just refund the buyer's money from your account without requiring a return at all (you said you have a no returns policy, which means you do not want it back.) Seems very open to scams. Additionally, most purchases made with a Target REDcard are eligible for an extra 30 grace period. You … You must return items in their original packaging and in the same condition as when you received them. If the value of the item you are returning is more than €550, signature confirmation is required to prove the seller received the return. Their return policy will indicate who pays for the return shipping. If the seller is Top Rated, and not currently in the "Very High" category, then the open case in service metrics will be removed. How to create your return policy. (In case of replacement – you need to buy a replacement after returning the product in-store)Step-3: Select return method: Return by Mail then select Continue to print the shipping label. There are some stipulations to Target’s return policy without a receipt, though. 4 min article; See 3 more articles; Appeal eBay's decision about a return or missing item for sellers. You will see this in the ‘ Return policy ’ drop-down menu. However most of the time I would sell it on. Give support, share information, and connect with fellow members. Why does eBay have the option of no returns? Return and exchange periods - Extended holiday return policy Purchases made October 13, 2020 through January 2, 2021 have an extended return period through January 16, 2021, excluding items purchased with a third-party contract (e.g., cell phones, cellular tablets and cellular wearables, AppleCare monthly plans, etc. Even if you don't accept returns when a buyer's changed their mind, you can use return rules to help you manage returns for items that don't match the listing. Buyers can return an item if the seller accepts returns, as stated in the listing, and the return takes place within the seller’s return window. And turn the buyers able to write negative reviews without any provocation. Appeal eBay's decision about a return or missing item for buyers If you don’t agree with our decision after we stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case closing. Whatever you decide your policy is, it needs to be clearly specified in your listings. Archived. eBay is only going to decide in the buyers favor regardless. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. Top Takeaway To save time and give buyers a quick resolution, you can set up rules to manage some types of returns automatically. Once an eligible item passes authentication through Authenticity Guarantee, sellers have completed their obligation to the buyer for that transaction and that item cannot be returned. You can return it even if the seller's returns policy says they don't accept returns. 30-day free returns. Now ebay will not consider the merits of the return claim (for No Return items). The following criteria must be met in order to be eligible for a refund. Find the return policy. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If you wish to submit the request that it not be implemented that … @craftycoiner  The "No returns accepted" setting is somewhat of a misnomer in that eBay provides a tool for Buyers to force sellers to pay return shipping and process a return via the Resolution center and an "Item not as described" claim (INAD). It can take up to 25 days for an item to reach us once you return it. We work hard to make returns smooth. Return policy. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund – depending on their returns policy, this may or may not include the original postage cost. Return policy options for eBay sellers. Not only can eBay force the refund when a seller has a No Returns policy, but they can also do it without requiring the buyer to return the item - meaning the seller has lost the buyer's money, the postage paid and the item itself. Help a buyer with an item they didn't receive, Best practices for avoiding and handling issues with buyers, Seller Centre article on streamlining returns. Will Etsy implement or not is hard to say. eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. Extended Holiday Return Timeframe. Check the seller's return policy in the listing to see who is responsible for return postage costs.. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description. The buyer has requested a return from their Purchase history in My eBay. [Photo: courtesy of Bulq] By Steven Melendez 4 minute Read You can offer 14-day returns in the following categories: And it penalizes those that offer a return policy of fewer than 30 days (or no return policy at all). The really sad part with regard to the INAD returns is that they tabulate them AGAINST Sellers from a Seller Performance standpoint ... many of the INAD returns are bogus or perhaps "subjective" is more politically correct. Create a list of items the rule applies to. Accept some returns automatically, while continuing to process others manually, Refund the buyer automatically and allow them to keep the item, if the return postage cost is higher than the item's cost, Provide different return addresses for different items. Offer a Fair Return Policy Many new sellers don't like the idea of offering a return policy, but under the eBay Guarantee , all sellers have one whether they like it or not. For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. eBay Stores > maxtonusa > All Categories; Save this seller | Sign up for Store newsletter. Return merchandise authorisation If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. eBay’s search engine favors listings with a return policy above 30 days. Stay Connected Top brands, low prices & free shipping on many items. What Ebay is banking on is that either a seller has no idea how to do this OR that a seller does not … Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. While dealing with returns can be painful as a seller, it’s also a necessary evil: eBay will boost listings that offer a return policy of 30-days or more. New eBay INAD return policy? If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. Tires By Web will accept returns or exchanges within 30 days of your order. 60-day free returns. Wise sellers who want to make money and keep their buyers happy will offer Returns. Ebay needs to be able to turn these fraudulent SNAD returns into a buyers remorse return instead of making us great sellers go through all the nonsense. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. This year is no different, with the choice of return policies being overhauled and further automation. If you read the article, Etsy's goal is to do whatever works for the buyer. Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. Seems very open to scams. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. Question. When you sell on eBay, you need to state whether or not you accept returns, and if so, under what conditions. So as for your situation, I too had no return policy. 6 1 16. Creating an eBay returns policy . Gamestop. Share best practices, tips, and insights. Get the item you ordered or your money back—guaranteed. Strong customer service. eBay offers five different return policy options for you to choose from: No returns accepted. It goes without saying that the most attractive return policy for the eBay buyer is free returns. If someone could explain that I would love to hear the answer. And if the buyer does let you know there's a problem, it's important to get back to them promptly. Yes, the stock didn't surge quite as high as e-commerce rival Amazon.com (NASDAQ:AMZN). Since many items purchased between Oct 16, 2020 and Dec 25, 2020 are gifts, all items with shorter return windows have an extended return timeframe allowing more time to return unwanted items. eBay have announced a change is coming for sellers who allow buyers to collect items in person. Posted by. by: SomeRandy : Mon Jan 20 08:27:36 2020: Removal was only for returned items that the seller paid for return shipping. For items bought online or over the phone, unwanted items can be returned even if you have opened them for inspection. Step-2: Choose the reason to return the product. I do find it extraordinary that eBay has morphed into some sort of "no fault buyer" marketplace. Return Policy. You can put 14 days or no returns all day long, but it doesn’t mean much. Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. For these reasons, it can be tempting to ignore the reality of returns and exchanges and leave the mounting problem unaddressed. 30-day buyer-paid returns. Make sure you specify how long the buyer has to notify that they want to return an item (either 30 or 60 days), and who'll pay for return postage. But the online marketplace's returns … Thanks. Returns, refunds, and exchanges are all a part of doing business online. I've often said they should simply get rid of that setting, this is Retail sales and Buyers can return items if they wish, for whatever reason be it true or false. Return rules let you automate the way that you manage different parts of the return process. A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window; For event tickets, a buyer must request a return no later than 7 days after the event date or 30 days from the actual (or latest estimated) delivery date, whichever is later Original review: Dec. 27, 2020. eBay had listed with one of their Sellers a "Authentic CHANEL" earrings for Sale. Did eBay Change Feedback Removal Policy? If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Ebay has their own policy and that is what it goes by. I could never use the ebay shopping cart, as it required the 30 day return policy. Whether you accept returns or not, you have to specify a returns policy for each listing. the customer, a.k.a. Setting Up a Buyer-Friendly Return Policy . ... “Remember, all listings on eBay must specify a return policy—even if the policy is no … Use TAB key to navigate results. Very interesting! How to Avoid Excessive Fees A key to avoiding excessive eBay seller fees is to get a full understanding what causes an increase in fees. You can also set more specific rules to handle returns on different types of items. Will Etsy implement or not is hard to say. Enter your search term to display live search results. View cart for details. Read on for the low down on returns on eBay as we know it today. Getting a return request can be painful both financially and emotionally. Who pays for return postage – you or the buyer – depends on the reason they're returning the item and your return policy. Seller return policy for the item is “No returns,” or the item’s return window has closed. eBay’s search engine favors listings with a return policy above 30 days. For example, you can create rules to: Handling some returns automatically not only saves you time, it's also great customer service, as the buyer gets their return request sorted out straight away. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. Not only can eBay force the refund when a seller has a No Returns policy, but they can also do it without requiring the buyer to return the item - meaning the seller has lost the buyer's money, the postage paid and the item itself. Learn more about the item condition policy. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Stay Connected If you sell on eBay as a business, you may also have obligations under the Australian Consumer Law - opens in new window or tab and we recommend you familiarise yourself with these before selling on eBay. Just got off the phone with an eBay rep, and if I understood him correctly, there's a new policy for returns that's pretty open to scammers. If you don't follow our item condition policy for returns, you may not receive a full refund. Credit card companies can trump any seller's no return policy unless they meet what is listed above. You can enter the details when you list an item, or use business policies to create and manage your return policies. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Something went wrong. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Start a return. And it penalizes those that offer a return policy of fewer than 30 days (or no return policy at all). If you don't accept the return you might get negative feedback, and maybe ebay would demand you accept the return anyways. It should have the return policy on it. Anything purchased through December 24, 2019, can be returned until January 25, 2020. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. Unwanted items. We work hard to make returns smooth. Setting Up a Buyer-Friendly Return Policy . Automation of returns and refunds saves sellers time, and enables them to process returns faster. If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. While dealing with returns can be painful as a seller, it’s also a necessary evil: eBay will boost listings that offer a return policy of 30-days or more. Look for the receipt you received by email from eBay for the purchase. As of May 2018, eBay.com users have these five ‘streamlined’ return policy options to choose between when creating item listings: Having a no return policy is of little use, but not completely no use. Close. Choose the return reasons when this rule will apply. Wise sellers who want to make money and keep their buyers happy will offer Returns. Facebook or Gum tree £150 no shipping unless they want it shipping and no fees. Jun 17, 2020, 08:00am EDT. All shipping costs must be pre-paid by the party returning the merchandise [i.e. Learn more about the item condition policy. For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. Make sure you've set up a return address - opens in new window or tab. Whether you accept returns or not, you have to specify a returns policy for each listing. It has some use when the buyer is honest whereas dishonest buyers will get to keep your item, get a full refund including postage, AND give you a negative feedback no matter what you do. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Copyright © 1995-2021 eBay Inc. All Rights Reserved. For the 2020 holiday season, most of the items shipped between October 1 and December 31 can be returned until January 31, 2021. Show more. New eBay INAD return policy? Seller’s return window: Review the seller’s return policy and return window before you make a purchase. 772) for Return Approval and a Return Authorization Number. The regular return policy will apply to any purchases made starting December 26, 2019. Get quick answers to important questions to get you selling faster and better! How to protect yourself against buyer abuse - falsely using not as described policy - to return? Tires By Web Return Policy. Here are some tips to help. eBay released the Spring Seller Update on February 26, 2020 and announced changes to its User Agreement that take effect on March 27, 2020 for existing users. "According to eBay's own "Seller Protections" policies, if a buyer opens a return falsely claiming that the item is not as described, the seller can report the buyer. Try to be as friendly and straight forward in the reply. If you accept returns, it means a buyer can return an item for any reason, including because they changed their mind or chose the wrong item. If you read the article, Etsy's goal is to do whatever works for the buyer. Select the applicable selling categories. Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. Changes to your return rules will automatically apply to all future return requests, but won't apply to returns already in progress. Crisis Catalyzes Demand For Digital Infrastructure. Electric item arrived broken I’m passed the 30 day return policy, Refund of money when seller has a no return policy and won’t give address. Use Tab key to navigate results. A generous return policy can help you attract more buyers and qualify for an eBay Plus badge. Any return periods will exclude the dates that stores are closed. And we recommend you familiarise yourself with these before selling on eBay, where smaller can. Their original packaging and in the reply change is coming for sellers who offer 30-day returns or longer also! Return timings and procedures, depending on why you need to return further exemplifies its on... 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